Customer Service Information
Sleep-Safe Products complies with the current Distance Selling Regulations – further information can be found here on the Sale of Goods Act Hub website.
Although Sleep-Safe Products endeavours to ensure the accuracy of all information made available on this website, neither Sleep-Safe Products nor any directors, employees or other representatives will be liable for damages of any kind arising out of or in connection with the use of this website.
The contracts for the sale of goods by Sleep-Safe Products from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.
We want all of our customers to receive the best and most efficient and effective service we can possibly offer. This way we ensure an ongoing level of repeat business and recommendations. Our mission is to ensure that the service we provide is second to none.
Peace of mind is very important when dealing with companies you don’t know, especially when ordering goods over the Internet. We want you to know all about us, so please read on.
Making a Purchase
Making a purchase couldn’t be easier. Just browse our website and click on the item that you wish to buy. After you’ve finished your selection, you will be asked to provide the details that we need to be able to satisfy your order. ‘Cookies’ are used to keep track of your order and to store the delivery address.
We accept credit card payments by telephone, fax or traditional mail. We do not charge your card until your order is dispatched to you. We also accept cheque payments when accompanied by our order form. If you prefer, you can call us on 07092 255916 to order over the phone.
Sleep-Safe Products carry normal manufacturer’s warranty, unless otherwise specified on the website alongside the product. They are guaranteed fit for purpose and to comply with all relevant safety legislation. The warranty does not cover wear & tear, accidental or wilful damage. All goods remain the property of Sleep-Safe Products until paid for in full.
Post and Packing
UK carriage is included in the prices posted on the Sleep-Safe Products website.
The carriage of orders to overseas may be limited by weight and/or volume. You can email us to ask for a quotation for overseas purchases, or to enquire about any particular matters that may affect your order.
Subject to stock availability, we will despatch your order right away. You you should receive your order within 7 working days, often less. Orders taken on Saturday & Sunday will be dispatched on Monday for delivery.
Orders may be cancelled/amended in part or whole at any time prior to despatch. As our orders are usually processed and dispatched within 24 hours of receipt – we recommend that any cancellation or amendment notice is given by calling us as soon as possible on 07773619552. Please provide us with as much information as possible when contacting us – order reference, name, address and a contact telephone number in case we have any queries and need to contact you again.
Orders paid for by cheque will be dispatched when the funds clear our bank account (delivery will normally be 7-10 working days). Please do not send cash with your order or email your credit card details to us.
If your order does not arrive when you expect it to, please don’t hesitate to contact us. We will contact our delivery agent and call you back to let you know what’s happening.
Once an order has passed into the hands of the shipper or carrier any late delivery, damage or loss in transit will be dealt with in accordance with the procedures and protocols of the shipper or carrier. We will make every attempt to facilitate the satisfactory conclusion of such procedures and protocols.
All products shown on our website are normally in stock. However, in periods of high demand, we might occasionally become out of stock (it hasn’t happened yet!). If we can’t supply within the terms described earlier, we will inform you and, subject to your approval, we will place it on ‘back order’, to be supplied just as soon as stock becomes available. You will always have the option to cancel your order at any time before delivery, should we experience any supply problems.
UK VAT is included in the prices posted on the Sleep-Safe Products website.
All prices quoted on the website are in GB Pounds sterling (£) and all payments should be made in GB Pounds sterling (£) only. We are pleased to accept credit card orders from outside the UK. We reserve the right to cancel or amend any order in whole or in part that is clearly subject to error or omission resulting from errors or omissions in our product pricing data model used in the online ordering process.
To ensure a high degree of standing in the e-commerce marketplace it is of the utmost importance that our customers can purchase goods securely and swiftly. For that reason we insist on using the highest standards of security and data encryption to receive order details over the Internet and we use reputable carriers for all deliveries to the UK mainland. We know of no documented cases of credit card fraud using our shopping system over the Internet.
All order details are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computers. They are not held in clear text on any website.
On-line ordering with Sleep-Safe Products is extremely safe.
Guarantee, Returns and Refunds
All of our products come with a 14 day no quibble guarantee.
If the goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or despatch new goods as soon as possible after the faulty goods have been returned to us. Please contact us for specific instructions on how to return goods to us. We will pay all return delivery costs in the case of goods that are faulty or damaged.
If the goods are not faulty, you have 7 days from the day after you receive the goods to cancel the order. A full refund, including initial postage and packing charges, will be provided within 30 days of the cancellation of the order. We request that you return the goods to us at your expense. We do not refund return delivery costs in the case of goods that are not faulty. If the goods are not returned to us within 14 days after you have cancelled your order, we will make arrangements to collect them and deduct the direct cost of return from the refund due to you.
Your statutory rights as a consumer are not affected.
We aim to provide the highest level of customer satisfaction. We always welcome comments and constructive criticism.
If you feel that our standards of customer service have failed to meet your expectations and you wish to make a complaint, please telephone us on 07773 619552, fax us on 07092 191233, click here to send us an email , or write to Customer Services Dept, Sleep-Safe Products Avondale House, 70 Tarvin Road, Littleton Chester CH3 7DF.
If you make your complaint by telephone, we will try to resolve the issue immediately. If you make your complaint by email or mail, we will acknowledge receipt within 2 days and attempt to resolve the issue within 5 days. We will do our utmost to resolve complaints promptly and to your complete satisfaction. We will keep you fully informed throughout the complaint investigation process.
We respect your privacy and are committed to protecting your privacy.
Data Protection Legislation – refers to all applicable privacy and data protection laws including (i) the General Data Protection Regulation ((EU) 2016/679), the Data Protection Act 2018 and any further or additional national implementing laws, regulations and secondary legislation in England and Wales relating to the processing of Personal Data and the privacy of electronic communications, as amended, replaced or updated from time to time, including the Privacy and Electronic Communications Directive (2002/58/EC) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003/2426).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will only use your data in circumstances where the data protection legislation allows us to. Most commonly, we will use your personal data to process and deliver any orders you place with us, to ask you to leave a review or take a survey, and to make you aware of special offers. You can refuse any marketing email from us at any time. We never pass your details on to a third party.
The information we will collect about you is any information given at the time of ordering and includes your name, address, phone number, email address and credit/debit card details.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Conditions of Use
Disclaimer – conditions for use
Conditions for use – Important legal information
The documents contained in this web site are presented for information purposes only. The material is in no way intended to replace professional medical care or attention by a qualified practitioner.
The materials in this web site cannot and should not be used as a basis for diagnosis or choice of treatment.
Sleep-Safe Products strongly advises all users with health problems to consult a doctor.
Sleep-Safe Products provides its service to you, subject to the following Conditions for Use (“Conditions”), which may be updated by Sleep-Safe Products from time to time without notice to you. You should review the Conditions periodically for changes.
2. Dealings with Advertisers and Merchants
Your correspondence or business dealings with, or participation in promotions of, advertisers and merchants found on or through any of the services contained on this website (the “Service”), including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or merchant. To the fullest extent permitted by applicable law, you agree that: (a) Sleep-Safe Products shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and merchants on the Service, and (b) any orders placed by you on, and any product specifications and product availability appearing on, the Service are subject to confirmation by, and the terms and conditions of business of, the relevant merchant.
The Service may provide, or third parties may provide, links to other World Wide Web sites or resources. Because Sleep-Safe Products has no control over such sites and resources, you acknowledge and agree that Sleep-Safe Products is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that Sleep-Safe Products shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
4. Proprietary Rights
You acknowledge and agree that the Service and any information presented to you through the Service contains proprietary information that is protected by protected by copyrights, trademarks, service marks or other proprietary rights and laws. applicable intellectual property and other laws. Except as expressly authorised by Sleep-Safe Products or relevant third parties, you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service in whole or in part.
Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Sleep-Safe Products expressly disclaims all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of merchantability, satisfactory quality, fitness for a particular purpose, and any term as to the provision of Services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.
Sleep-Safe Products makes no warranty or representation that (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, and (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations.
No advice or information, whether oral or written, obtained by you from Sleep-Safe Products or through or from the Service shall create any warranty or other obligation not expressly stated in the Conditions.
6. Limitation of Liability
To the fullest extent permitted by applicable laws, and except in respect of death or personal injury arising from Sleep-Safe Products’s negligence, Sleep-Safe Products hereby excludes liability for any claims, loss, demands or damages of any kind whatsoever with respect to the Service, and any information, content, advertisements or products provided or distributed through the Service including, without limitation, direct, indirect, incidental or consequential loss or damages, whether arising from loss of profits, loss of revenue, loss of data, loss of use or otherwise and whether or not the possibility of such loss has been notified to Sleep-Safe Products. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise. If you are a consumer your statutory rights, if any, are not affected.
7. Exclusions and Limitations
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of sections 5 and 6 may not apply to you.
In particular, nothing in these Conditions shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Sleep-Safe Products.
8. General Information
These Conditions (including the guides and rules referred to herein) constitute the entire agreement between you and Sleep-Safe Products and govern your use of the Service, superseding any prior agreements between you and Sleep-Safe Products. The Conditions and the relationship between you and Sleep-Safe Products shall be governed by the laws of England. You and Sleep-Safe Products agree to submit to the exclusive jurisdiction of the English courts. Any failure by Sleep-Safe Products to exercise or enforce any right or provision of the Conditions shall not constitute a waiver of such right or provision. If any provision of the Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Conditions remain in full force and effect.
9. Medical Disclaimer
The information contained in or made available through this site cannot replace or substitute for the services of trained professionals in the medical field. We do not recommend any treatment, drug, food or supplement. You should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention.
If you find the aforementioned conditions unacceptable, we request that you leave the site.